Which of the following is NOT a role of the Account Manager Center?

• A. Sells the contract to clients
• B. Receives fee from the clients
• C. Sends NOC to the client keeping them updated
• D. Maintains patient medical records

Answer: (D)

The main idea here is understanding what an Account Manager Center is responsible for: managing the relationship with clients, handling contract-related activities, and ensuring clear and ongoing communication about services and updates. Selling the contract to clients is about bringing in business and formalizing agreements, which fits client relations and contract management. Receiving fees from clients is a financial responsibility tied to the account and its services. Sending a notice of updates to the client keeps them informed about changes and maintains the service relationship.

Maintaining patient medical records does not fit this set of duties. Medical records involve handling sensitive health information, privacy concerns, and clinical data management, which are typically the domain of medical records or health information management teams—not account management. Keeping records of patients is about clinical operations, not about contract execution or client communications.

So, maintaining patient medical records is not a role of the Account Manager Center.