Which center updates the client when a patient's location changes?

• A. Lead Center
• B. Support Center
• C. AMC
• D. Account Manager Center

Answer: (A)

The main idea here is who is responsible for communicating client updates about patient location changes. The Lead Center serves as the primary liaison to the client and coordinates updates across the network. When a patient’s location changes, the Lead Center is the one that informs the client, sharing the new location, any scheduling implications, and next steps, while coordinating with the relevant care teams.

Other centers handle their respective roles—Support Center addresses routine requests and problems, AMC handles medical coordination and facility interactions, and Account Manager Center manages contract and relationship matters—but the responsibility for updating the client about location changes sits with the Lead Center.